City Water & Light offers a program for landlords called “Read and Leave On” status. If the landlords have addresses that they do not want disconnected when tenants give CWL disconnect orders, the services would be left on and automatically transferred into the landlords name. The only time a read and leave on address would not be left on for the landlord is when the address needs to be disconnected for non-payment of the bill by the current tenant. If the tenant does not come into CWL’s office to pay all charges to have service turned back on in their name, a connect order would need to be requested by the landlord to have the service restored. The normal procedure of a minimum of one workday’s notice would be required. A request of an immediate service order would require a service charge to be paid.

If the address is setup for the "Read and Leave On” Status, and the address is still in the landlord’s name, the landlord may call to check to see if the tenant has had the address placed in his/her name. If the tenant has not, at the landlord’s request we will disconnect the address with a minimum of one workday’s notice.

LANDLORD NOTIFICATION

City Water & Light offers a service for those landlords on the “Read and Leave On” status who wish to be notified when orders have been placed by tenants to transfer service into their name and when orders have been placed by tenants to discontinue service and we transfer the service back into the landlord’s name. 

If you would like to receive these notifications, please provide us with an e-mail address by one of the following two methods:

E-mail: cservice@jonesborocwl.org

Mail:  P.O. Box 1289
Jonesboro, AR  72403-1289

LEASES

We require leases and/or receipts for tenants connecting service.  At a minimum we require the lease or receipt from the landlord to include the following: *the rental property address, *the full names of all occupants of the property 18 years of age or older and *the lease term.