ALERT!!! FRAUDULENT SOLICITATIONS

Alert!! CWL has received reports of fraudulent solicitations for money concerning alleged “past due” accounts. Please contact customer service at 870-930-3300 if you have any questions about the status of your account.

JCHC PEACH DRIVE

The Jonesboro Church Health Center Peach Drive is currently under way. To support JCHC call 870-935-2871 today to order your peaches. Cost $125.00 for about ¾ bushel. All proceeds go to help fund the JCHC. Thanks for your support.

WATER AND SANITARY SEWER SERVICE CHANGES

In the March 2013 board meeting the Board voted to make changes to CWL’s “Water and Sewer Financing Policy” and the “Water and Sewer Main Extension Policy”. The changes are to delete the minimum 6% rate of interest charged on water and sewer projects financed. Also, the length of a refunding contract was changed from a period of 10 years to 15 years. These changes reflect current interest rates and conditions and to better serve our rate payers.

2013-2014 BOARD OF DIRECTORS - MEETING SCHEDULE

The Board of Directors will meet on the following dates:

2013

• April 23, 2013
• May 28, 2013
• June - No Meeting
• July 23, 2013
• August 27, 2013
• September 24, 2013
• October 22, 2013
• November 26, 2013
• December 17, 2013

2014

• January 28, 2014
• February 25, 2014
• March 25, 2014

EMAILING BILLS

CWL now offers free email billing to all customers.

If you wish to have your bill(s) emailed to you, simply email us at cservice@jonesborocwl.org with your account number(s) and telephone number and state you wish to have your bill(s) emailed to you. The bill(s) will be emailed on the same date as other bills are mailed.

Since customers receiving bills by email do not receive the mailed copy with a return stub, paying bills by our convenient bank draft program or other electronic methods is preferred.

If you are not currently on bank draft (a free service) and wish to be, click on “bill payments” and then “bank drafts.” You may print out the form, fill it out and attach a voided check. Please scan and email the form to us at cservice@jonesborocwl.org; fax it to us at (870)930-3353; mail it to us at P.O. Box 1289, Jonesboro, AR 72403 or bring it in to our office at 400 East Monroe.

If you wish to pay online or by phone, click on “bill payments” and then follow the instructions. A convenience fee will be charged for this service by the third party provider.

CWL CUSTOMER DEPOSIT POLICY

The CWL Board of Directors approved a management recommendation to pay interest on CWL customer deposits at 1% effective January 1, 2013.  (See CWL Customer Deposit Policy)

ELECTRIC/WATER PEAK

CWL reached a new all time electric peak of 303.0 MW on Wednesday, August 3, 2011 at 4:00 p.m.  Our previous peak was 289.00 MW on Tuesday, August 3, 2010 at 4:00 p.m.

CWL reached an all time winter electric peak of 233 MW on Wednesday, January 12, 2011 (11º) at 8:00 a.m.

CWL  reached an all time daily water peak of 29.3  million gallons  on June 30, 2012.   Our previous peak was 28.034 million gallons on June 19, 2010.